Sky Shop Mart – Support Policy

We are committed to providing the best service to our customers. Our support policy includes the following points:

1. Customer Support Hours

Our customer support is available from Monday to Saturday, 10:00 AM to 7:00 PM.

Email and chat support will be available 24/7, and we will try to respond within 24-48 hours.

2. Support Channels

Email Support: Skyshopmart2@gmail.com

WhatsApp/Chat Support: [+91-9079650941 ]

Call Support: [Customer Care Number] 

3. Refund & Return Support

If a customer receives a damaged product or there is an error in the order, they can file a complaint within 7 days.

Policies related to refunds and returns are available at [Refund Policy Page Link].

4. Technical Support

If a customer encounters any technical issues while using the website or app, they can contact our technical support team.

Resolving technical issues may take 24-72 hours.

5. Order Tracking & Delivery Support

Customers can track their orders in the "Track Order" section on the website.

If there is a delay in order delivery, customers can contact the support team.

6. Complaints & Dispute Resolution

Customers can use our support channels for any complaints.

If a dispute arises, we will try to resolve it through mutual agreement.

7. Privacy & Data Security

Customer information will be kept confidential and will not be shared with any third party.

Our full privacy policy can be read at [Privacy Policy Link].